Return Policy Page

Effective Date: 22/04/2025

Thank you for shopping at Havilahhair.com. We value your satisfaction and aim to make your shopping experience as smooth as possible. This Return & Refund Policy outlines the conditions under which returns, exchanges, and refunds may be processed.

1. Eligibility for Returns

We accept returns on eligible items within 7 days of delivery, provided that:

·         The item is unused, unworn, unwashed, and in its original packaging

·         Tags, labels, and accessories are intact

·         Proof of purchase (e.g., order number or receipt) is provided

Items not eligible for return include:

·         Worn wigs or hair extensions

·         Opened or used beauty/hygiene products

·         Clearance or final sale items

·         Personalized or custom-made products

·         Digital products or gift cards

2. Return Process

To initiate a return:

1.      Email us at [Insert Email Address] with your order number and reason for return.

2.      Wait for return approval and shipping instructions.

3.      Pack the item securely and return it to the address provided.

4.      Send us the return tracking number (if applicable).

Note: The customer is responsible for return shipping costs unless the item was received damaged or incorrect.

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, faulty, or wrong item:

·         Notify us within 48 hours of delivery

·         Provide clear photos of the issue and packaging

·         We will replace the item or offer a full refund at no additional cost

4. Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

·         Approved refunds will be processed within 5–10 business days via the original payment method.

·         If your refund is delayed, please check with your bank or card issuer.

5. Preorder Refund Policy

Preorders may only be canceled and refunded within 24 hours of placing the order. After this period, the preorder is considered confirmed and is not eligible for cancellation or refund unless:

·         The product is delayed beyond 30 days from the estimated ship date

·         The item becomes unavailable or discontinued

6. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please initiate a return and place a new order for the preferred item.

7. Non-Returnable Situations

We reserve the right to refuse returns that do not meet our conditions, including:

·         Items returned without prior authorization

·         Items returned after the return window

·         Items received in damaged condition due to customer handling

8. Contact Us

For questions or support requests, please reach out to us:

Havilahhair Limited
Website: https://havilahhair.com
Email: support@havilahhair.com
Phone: +90 548 833 07 84