Effective Date: 22/04/2025
Thank you for shopping at Havilahhair.com. We value your
satisfaction and aim to make your shopping experience as smooth as possible.
This Return & Refund Policy outlines the conditions under which returns,
exchanges, and refunds may be processed.
We accept returns on eligible items within 7 days of
delivery, provided that:
·
The item is unused, unworn, unwashed, and in its
original packaging
·
Tags, labels, and accessories are intact
·
Proof of purchase (e.g., order number or
receipt) is provided
Items not eligible for return include:
·
Worn wigs or hair extensions
·
Opened or used beauty/hygiene products
·
Clearance or final sale items
·
Personalized or custom-made products
·
Digital products or gift cards
To initiate a return:
1. Email
us at [Insert Email Address] with your order number and reason for return.
2. Wait
for return approval and shipping instructions.
3. Pack
the item securely and return it to the address provided.
4. Send
us the return tracking number (if applicable).
Note: The customer is responsible for return shipping costs
unless the item was received damaged or incorrect.
If you receive a damaged, faulty, or wrong item:
·
Notify us within 48 hours of
delivery
·
Provide clear photos of the issue and packaging
·
We will replace the item or offer a full refund
at no additional cost
Once your returned item is received and inspected, we will notify you of the
approval or rejection of your refund.
·
Approved refunds will be
processed within 5–10 business days via the original payment
method.
·
If your refund is delayed, please check with
your bank or card issuer.
Preorders may only be canceled and refunded within 24 hours
of placing the order. After this period, the preorder is considered confirmed
and is not eligible for cancellation or refund unless:
·
The product is delayed beyond 30 days from the
estimated ship date
·
The item becomes unavailable or discontinued
We currently do not offer direct exchanges. If you wish to exchange an item,
please initiate a return and place a new order for the preferred item.
We reserve the right to refuse returns that do not meet our conditions,
including:
·
Items returned without prior authorization
·
Items returned after the return window
·
Items received in damaged condition due to
customer handling
For questions or support requests, please reach out to us:
Havilahhair
Limited
Website: https://havilahhair.com
Email: support@havilahhair.com
Phone: +90 548 833 07 84