Effective Date: 22/04/2025
At Havilahhair Limited, we are committed to providing
exceptional customer support to ensure a seamless and satisfying shopping
experience for all our customers. This Support Policy outlines how and when you
can contact us, what you can expect, and how we aim to resolve your issues
efficiently.
You can reach our Customer Support Team through the following channels:
·
Email Support: support@havilahhair.com
·
Phone Support: +90 548 833 07
84
·
Live Chat: Available during
business hours on https://havilahhair.com
·
Social Media: Message us on
Instagram (@havilah_hair)
Our support team is available during the following hours:
Monday – Friday: 9:00 AM – 6:00 PM (GMT+3)
Saturday: 10:00 AM – 4:00 PM
Sunday & Public Holidays: Closed
Messages received outside of business hours will be responded to the next
working day.
We aim to respond to all customer inquiries within:
·
Email: 24–48 business hours
·
Live Chat: Under 10 minutes
during operating hours
·
Social Media DMs: 24–72
business hours
·
Phone Calls: Instant during
business hours (wait times may vary)
For questions related to:
·
Order confirmation or tracking
·
Shipping status or delays
·
Modifying or canceling an order (within 1 hour
of placement)
Please provide your Order Number and registered email
address for faster service.
Support for returns, exchanges, or refunds is available as per our Return
& Refund Policy. Customers are required to contact support within the
specified return window and include photos if the product is damaged or
incorrect.
For issues related to:
·
Account access
·
Website functionality
·
Payment errors
Please include detailed information and screenshots (if possible) to help us
resolve the issue promptly.
If your issue is not resolved within the standard timeframe or you require
urgent assistance, you may request escalation by emailing support@havilahhair.com with the subject line “URGENT: Escalation
Request”.
To ensure prompt and accurate service, customers are expected to:
·
Provide clear and truthful information
·
Use respectful language when communicating
·
Check their spam/junk folder for replies
Abusive or inappropriate behavior may result in restricted support access.
We may revise this Support Policy from time to time. Updates will be posted
on our website with the revised effective date. Continued use of our services
implies acceptance of the updated policy.
For questions or support requests, please reach out to us:
Havilahhair
Limited
Website: https://havilahhair.com
Email: support@havilahhair.com
Phone: +90 548 833 07 84